CONTACT DETAILS: SARA@VROOMBYTHESEA.COM
We're all passionate about bikes here at The Cafe Racer (www.the-cafe-racer.com) and we're proud to be the UK’s leading supplier of retro and vintage style motorcycle apparel, parts and accessories.
A real opportunity has arisen for a Customer Experience Manager who can lead our Retail & Warehouse Operation Team in their desire to create the best customer experience.
What are we looking for?
- A minimum of 3 years Retail Management experience
- Target led and results driven to meet and exceed sales targets
- The experience to maximise every sales opportunity
- The ability to create great customer experiences
- Store environment experience including merchandising and standards
- A working understanding of warehouse procedures (goods in, goods out and asset protection)
- Experience of managing a large portfolio of products within a store and warehouse environment
- Customer Service experience including managing complaints with appropriate resolutions
- An experienced leader who can develop, nurture and lead a Team
Person Specification
- Great selling (with integrity) skills
- Driven by targets
- Excellent written and verbal communication skills
- Organised and methodical
- A genuine interest in helping drive a growing business forward
- An innovative and confident decision maker
- The ability to manage multiple objectives at the same time
- A hands on leader with a real interest in developing their team to be the very best
- Experience in all areas of people management (development, discipline, appraisals, etc.)
- The ability to work within a small team
- A passion and experience with motorbikes and the community
Package on offer
- Salary £24k to £27k dependent on experience
- Annual (meaningful) bonus scheme
- Private Health Insurance
- Critical Illness Cover
- Life Insurance
- Pension
- 28 days holiday per year (including bank holidays) rising each year to a maximum of 32 inclusive.
- 5 days per week based on a six day rota, some Bank Holiday working
- Great staff prices!
Looking to recruit quickly!
CV and a covering letter to be sent to sara@vroombythesea.com
We look forward to hearing from you!
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